Non Executive Director
Non-Exec Director
Non-Exec Director
Non-Exec Director
Chief Executive
Emma brings her experience of managing large teams in multinational organisations to our small but mighty team of Lendologists. Passionate about driving expansion, since joining Lendology, Emma has led the team through a re-brand and re-imagining of our loan service, through maximising the potential of our team members and seizing opportunities for improvement.
Her work has been recognised two years in a row by the Wise 100 Awards, recognising the top 100 women in leadership roles across the Social Enterprise sector. Emma’s focus for 2023 and beyond is on expanding our services across the UK through new partnerships with local councils and community energy groups. To talk to Emma about partnership opportunities, click here
Chief Operating Officer
Ellie is driven to find solutions for partners and clients every day, and this drive has seen Ellie develop her skills across the organisation. A dynamic leader, our Chief Operating Officer oversees all of our operations as well as supporting her colleagues to develop in their own roles and beyond.
A keen public speaker, Ellie is always happy to present on the work we do here at Lendology CIC, be that to a crowd of 5 or 500.
Chief Financial Officer
Anna’s vision of inclusivity, supportiveness, and making a positive difference to our clients, partners, and team members is evidenced through her dedication to her role and belief in the work we do. Anna is also committed to minimising our environmental impact at Lendology, and is hugely proud of our Certified Carbon Neutral Status.
Service Delivery Manager
Our Service Delivery Manager, Harriet, started advising at Lendology following successfully qualifying in CeMAP in early 2021. Harriet is passionate about ensuring all clients have a smooth application journey and her knowledge and experience across the organisation means she is best placed to drive process improvements. Now leading our team of Case Managers, Harriet’s training and leadership skills are going from strength to strength.
Senior Case Manager
Having joined Lendology in our Communications Team, Shannon’s passion for client services was clear and having smashed through her Certificate of Mortgage Advice and Practice exams (no mean feat!) and internal training programme, Shannon is working closely with our Devon Council partners to deliver responsible lending to all clients. Passionate about the environment, Shannon champions our Renewable Energy Loans, and leads on our project of becoming and remaining a Certified Carbon Neutral Lender.
Case Manager
Rebekah brings her experience working within Retail Banking for a High Street bank to Lendology, which includes supporting customers through various life events, whether that involved opening accounts, lending them money, or finding alternative ways for them to bank. Rebekah has a passion for helping people and is looking forward to being a part of the Lendology team, which will allow her to do that by supporting clients to make their homes safer, warmer & more sustainable
Case Manager
Chelsea, our recently appointed Case Manager, brings a wealth of expertise gained from her outstanding apprenticeship with us. Known for her meticulous attention to detail, she is committed to thoroughly evaluating client cases and enhancing operational processes. Chelsea is working closely with her mentor to complete her training programme, ensuring that she continues to deliver exceptional results in line with the high standards upheld by our team.
Case Manager/Community Engagement Officer for West Yorkshire Region
Nandini excels in customer service and networking, leveraging her strong interpersonal skills to build relationships and enhance customer and partner satisfaction in her dual role at Lendology CIC.
Office Dog
Billy is our much loved office dog who belongs to our service delivery manager Harriet! Billy loves a cuddle and playing frisbee with the team at Everett Art. His main job role is meet and greet, he waits by the door each morning to count the team into the office.
Operations Lead
Our details person! Philippa’s varied role at Lendology straddles a range of core operational functions, and her attention to detail and focused approach ensures the whole team are able to go about their day jobs with ease.
With her Collections Officer hat on, Philippa is compassionate and empathetic when dealing with clients who have experienced a change in circumstances. Our eye-wateringly low arrears rate is testament not just to our holistic assessment process, but also Philippa’s diligence and compassion in supporting clients.
Compliance Lead
As our People & GDPR Lead, working closely with Emma, Ellie and Anna, Sarah ensures that we maintain our compliance with FCA regulation and other legislation. Sarah also supports the senior leadership team with introducing new ways to support our hard-working team through flagship policies and benefits.
Risk and Data Analyst Trainee
Commercial and Finance Lead
Chris works closely with Anna and Lily to manage all things finance; help keep our loan accounts running smoothly and answer queries in an accurate and timely manner. With an aptitude for Excel, he also gets involved with our reporting and forecasting. Chris is continuously on the lookout for opportunities to improve our processes and procedures.
Collections Lead
James joins Lendology from a mainstream lender and is embracing Lendology’s unique approach to financial assessments and our genuine people focused approach. James is leading on our Somerset Council partners and is keen to connect with referral partners across Somerset, to ensure all homeowners are aware of the loan scheme so that Lendology becomes the lender of first choice across the county.
Finance Assistant
Lily is currently developing her skills within our finance team, to support the completion of her business and finance apprenticeship. Lily brings her customer service skills to the role, and is looking forward to becoming embedded within the Lendology team.
Marketing & Communications Lead
Content & Data Lead
Our Content & Data Lead, Olena, is enthusiastic about all things digital and SEO and looks for communications opportunities for Lendology across a variety of platforms. Since Olena joined the team, we have seen a huge increase in digital engagement and Olena is supporting us in our journey to acquire new partners. Her experience working in large, European IT and commercial enterprises is invaluable, moving Lendology into a new era of marketing professionalism.