How can debt happen to anyone?

Debt can happen to anyone for a number of unforeseen circumstances. There are lot of types of debt, and if you are trying to pay off different creditors it’s important to understand the priority of each.

With the cost of living crisis enforcing an increase in gas and electric, it’s at no surprise people are struggling to pay their energy bills.

What should I do if my bill is high?

Large energy bills are rarely the result of a faulty meter. If you receive a bill that seems unusually high. There’s a few things you should check first

Is the current meter reading correct?

If the bill’s estimated, make sure you can provide a more accurate up-to-date reading to your supplier.

Have your previous meter readings been correct?

For example if the last bill was based on a low estimate, your current bill may be higher to ‘catch up’

Are you sure that the bill is for the same meter?

There can be confusion about which meter should be read, especially if you live in a flat. You should note down the serial number and current reading on your meter and contact your supplier with these details.

Have you had any new appliances fitted?

People often underestimate how much electricity some appliances, such as heaters, can use. Older appliances can also use a lot of electricity, especially if they’re faulty

If you’ve checked all of these and you’re still worried your bill is high, speak to your supplier for advice. For further advice on how to save energy visit National Energy Action.

Is it worth getting a smart meter for my electric or gas bill?

Smart meters are compact devices that you can display in your home. They have an easy-to-follow screen that accurately tells you how much energy you’re using and how much it will cost. Many energy companies recommend smart meters as a way to help people save money on energy bills.

Visit the Smart Energy GB website for more information on smart meters and how they could help you reduce your energy bill.

If you concerned about the Cost of Living Crisis and getting into energy debt, please visit Step Change