A Devon client, Ms R was living in a park home that needed some serious external repairs after being subjected to the full force of strong winds and rain. The walls were bulging, the external ply was rotten and rust from old nails was staining the current panelled walls. Ms R was concerned that she couldn’t afford to fix these issues and another rainy season would leave the home even more vulnerable.
After finding out about Lendology on her local council’s website, she got in touch and had a telephone assessment with Ellie who completed a thorough financial assessment and discussed the best loan term based on the client’s circumstances. Ms R was then able to have her home repaired and the exterior walls all fixed ready for the winter ahead.
Now feeling positive, safer and warmer in her home she told us that she feels “As though a weight has been lifted from my shoulders. I am no longer ashamed of the outside appearance of my home and am confident it will now withstand the winter storms.” When asked what she would say to others thinking about applying for a home improvement loan with Lendology she said “Don’t hesitate. You will be treated with courtesy, consideration, and respect. Nothing is too much trouble, all your questions will be answered, emails are answered almost immediately and there is always a friendly and supportive voice as the other end of the telephone line. The service throughout is exemplary. Just keep up the excellent work please!”
Our adviser, Ellie, said “It was a pleasure to be able to assist Ms R as she was very worried about further deterioration to her home. She sourced quotes from various contractors, chose her preferred company at which point I was able to process the application swiftly to avoid any delays on this project”.