Lending Done Differently

Lendology highlight the importance of their customer satisfaction 

Written by Emma Lower, Chief Executive 

At Lendology CIC, we pride ourselves on our customer satisfaction by delivering a fast and efficient service and making the process as easy as possible. Our customer feedback allows us to improve the methods and the processes we use to help improve homes in our partnered council areas.  

In one of our latest Success Stories, our funding helped ‘Mrs W’ to repair an old leaking conservatory to a beautiful comfortable living space, who previously was having to use towels to constantly soak up water from her damp conservatory. She said: 

“Get in touch as fast as you can, don’t wait two minutes do it one minute earlier just get in touch even if  you’re scared, don’t be scared of that phone call. I was petrified when I first contacted you, I was shaking like a sieve!” 

Your feedback helps others live in warm and safer homes, and our team prides ourselves in receiving such kind and motivating words. We’re always looking for ways to make the application process smoother and easier to understand, so if you could consider leaving us a Google Review, that would be extremely appreciated. 

Your feedback helps others live in warm and safer homes

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About the Author

Emma Lower

Chief Executive

Emma is an experienced leader with a background in multinational organisations, now leading Lendology’s growth and service transformation. She is a two-time Wise 100 Awards honouree, recognising her impact in the social enterprise sector.

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